Every month we post a State of Site5 here on our blog to go over what we have been working on the last month and what we have planned for the next month. You can view all the past State of Site5 posts here. Please leave any comments here on the blog or in the official forum post.

New Help Desk
As you know we launched our new customer help desk last month and I finally have some screenshots and details for everyone!

The first is the home screen followed by an example ticket and what it looks like internally. The personal information has been removed of course.

The new system has a ton of improvements that help our staff do their jobs easily and efficiently! We have a lot more plans to improve and tweak the help desk throughout the year. Most of these changes won’t be visible to customers, but they are all aimed at making the support we provide faster, more accurate, and making us better able to recognize patterns, and problems even faster than ever.

New SiteAdmin Interface And Backend
We are working hard on upgrading SiteAdmin’s core backend to include a lot of new features and we also are working to update the user interface. We are going to start testing the new interface and features by the end of this month and we will post updates here as we get closer to launch.

The first screenshot is the interface if someone is logged into BackStage. The second shows what it will look like if they log directly into SiteAdmin. Keep in mind this is still being developed, and a lot of improvements and changes are still coming. That being said, I would welcome any feedback or suggestions in the comments or official forum post.

Redundant Hosting
We are still hard at work on this new product and are now in the final stages of testing our virtualizaing software! We are aiming for a launch date of January 15th and I will have more information on that later this month. This is the same technology we will use in our planned VPS product, so after this Redundant Hosting is released, VPS will be soon to follow!