Happy (hot) summer! We post a State of Site5 update once a month to let our current and future customers know what we have been working on the past month and what we will be working on the next month.

SiteAdmin 2.0
Work continues on our highly-anticipated revision to SiteAdmin appropriately named SiteAdmin 2.0. Other internal projects have come to their conclusions which means more time able to be spent on SiteAdmin 2.0! We recently released a preview for the new interface; it’s conveniently located within your existing SiteAdmin control panel. If your account doesn’t utilize SiteAdmin or if you don’t have an account with us currently, please feel free to check out the SiteAdmin demo.

If you haven’t already, check it out!

VPS
The launch of our VPS product has been very successful! Since launch, we have been handling VPS set ups manually to ensure we have the correct, best process in place for our customers. This month, we will be enabling full automated VPS ordering!

Centralized Email Platform
As discussed last month, a lot of work has gone into our centralized email platform. With the recent upgrades and improvements, stability and performance both have been superb for everyone involved!

WordPress Themes
We have released two new WordPress themes! Boldy continues our trend of premium, high-quality themes and features an image slider predominantly on the homepage. Simplo, as its name implies, is a simplistic twist on our premium themes by offering a simplified look and feel. Simplo works straight “out of the box” and features six color options configurable within the theme’s options page.

Download both themes from our WordPress Themes site.

HostingCon
Ben, Joel, Graham, and I made the trek down to Austin for the annual HostingCon convention this past month. Working in a remote environment like all Site5 staff do, it’s always great to be able to see people in person. In fact, this was the first time Ben, Joel, and I had actually met Graham in person! The convention had some pretty good panels and sessions, and the networking is obviously a fun aspect as well.

The Planet had a partially-disassembled rack mount server at their booth. Whoever could put it back together in the fastest time won a netbook. Graham took part and didn’t do too shabby! For a while, he had the third fastest time at the convention.

We celebrated Ben’s birthday while in Austin at the cPanel party. Somehow he got a halo over his head..

Site5 has released a great new set of site5 swag including shirts, mugs, mousepads and more! Site5 released all of the new designs just recently updated with their latest logo. Simply visit http://www.cafepress.com/site5swag

Head on over to site5 to check out their newest website builder that is included free with all of site5 ‘s great web hosting packages. This will make it extremely easy for you to get your new site going with site5 up and running! Check out the demo they provided on their site! Simply visit: http://www.site5.com/tours/websitebuilder/

Site5 Review

Site5 is one the growing and most innovative. I love the fact that the site has one of the most beautiful and elegant site designs. Site5 has said to be providing paid hosting since its first establishment in the early 1999. I checked up the whois and yes what they say is correct. I like the fact that they have displayed some of their best selling plans on the front-page along with 5 solid reasons to why select Host5.

Site5 has mentioned that they do not host many clients on one server, but they have not mentioned the number of clients per host. Most hosts don’t provide with guarantees such as Host5 which makes it unique and reliable.

Host5 guarantees a 60-day refund policy meaning if you don’t like their hosting or have any problems with it, you get a full refund if cancelled within 60-days or less. I also like the fact that they use Pro-Rated Service Credit system. What this system means, if you get an unexpected downtime and if you still wish to continue with Site5 then you can pay less according to the downtime you had. Like for example, if you had a downtime for 1.5 days or long you get 100% off on that months invoice. Also, they use a credit system with their support feature. They guarantee a 24-hour or less amount of time in response of the ticket. If it takes more than 24-hours you can ask $1 credit. So, in terms of guarantees provided by Site5 it is a win-win situation for hosting websites out there.

Site5 provides with some special offers as well for choosing them as your hosting providers. You can save 30% instantly when ordering a shared or reseller plan. Also, they give you a 30-day trial to check on their hosting services. They also offer a free domain if you buy a reseller package. They offer $25 credit if you can show proof to them that you moved from another hosting provider.

As far as pricing is concerned they show fully attractive pricing on the home-page but the story is different if you go in details. Their smallest plans have to be bought for 6-months and not less. While the other plans give you the lowest monthly-amount if you pay them 3-years in advance. That is a lot of time to concerned with a webhost.

RatePoint Reviews Of Site5 – Updated Daily

Here is a new Site5 review. Simply visit Site5 today to take advantage of their incredible services!

11/7/09:

ROUTINELY efficient , quick and polite. After MANY other hosting services over several years I have found a stable environment and true service with Site5. Minimal downtime; great service and continual improvements to an already great system.

Every three months we post a State of Site5 blog post to outline the changes we have made over the last three months and what we have planned for the next three months. Starting this month we are going to change the frequency of these posts and start making a State of Site5 post once a month to keep everyone updated with what we are working on.

This State of Site5 marks the 1 year anniversary since Joel and I took over Site5 and I hope everyone is happy with the changes! You can view the past blog posts on what the Site5 team has been working on here, and we’re excited to tell you we have a lot more planned for the coming year!

First, here’s what we have been working on over the last three months:

1. We will be launching our new customer support desk this week! This is one of the bigger projects we have been working on this year and it allows us to improve support in a number of ways. For the launch it will improve our staff’s efficiency, allow us to track performance better, and hundreds of little tweaks that will streamline our support process to make it faster and more accurate than ever. Later this month we will post screenshots and more details so you can see the insides of this project. Over the next 12 months we will be improving the support desk even further to give our customers more details on what is going on with their tickets, how many are waiting in the queue, and a lot better tracking of repeating server issues, etc.

2. We launched our new central mail system about one month ago which is another monster project we have been working on! Currently it is live for all new clients since October 1st and we are using this time to make sure everything is running correctly and fix any issues that come up. So far we have only had a few issues with mailman which were fixed right away and everything is looking fantastic! We will continue this live testing for the coming months and, once we are satisfied that it’s ready, we will be announcing our the schedule for switching our existing user’s to this setup. I will make a dedicated post with further information on the mail migration when we are ready. Our goal is to make this migration 100% seamless for our clients.So what benefits does this central mail system give our clients? Here are some of the biggest:

* If your web server is down due to a problem your email will still be up since it is running off separate hardware.
* Increased spam filtering options for both incoming and outgoing mail. This makes it a lot easier to prevent any blacklisting or disruptions for our customers.
* Email services on a separate hardware grouping means less load on web servers.
* Very high level of hardware and software redundancy for the email system to prevent any data loss or problems for our customer’s email.
* Increased customization of our webmail system to give our customer’s a better UI and options!
* And a lot more!

3. We also have been working hard to improve the Site5 website so that it is easier to navigate to what you need. We also added a page on Site5’s green web hosting so you can see how we are an environmentally friendly hosting company.

4. Over the last three months we have hired 6 new staff members! We would like to welcome Jeremy, Ben, Maria, Orien, Gabi, and Charles to the Site5 team!

5. Server issues have stayed low except for a bug we found in our kernel this month that caused a lot of reboots. That is now fixed and there should be no further issues with that. You can read further information from our COO and CTO on that issue in our forum here.

6. We also have a number of odds and ends we would like to mention! For our U.S. customers we now offer Google Adwords advertising credits and as soon as Google has the same offer for our international clients we will set that up. We also now offer the WHMCS billing solution for our resellers for only $10 dollars a month. Just email sales if you are interested in that option.

For the next month we are going to be working on quite a bit, here are some details:

1. We are working on upgrading SiteAdmin to include a lot of new features including an upgrade to the file manager and a lot more! We are testing these and should have them deployed by the end of the month. After this update is out, we will be improving the UI of SiteAdmin and doing all we can to give our customers the tools they need.

2. We are testing hardware and software now for our VPS and redundant hosting solutions, and those tests will continue over the next month. We hope to have further information on this later this month as well as some concrete dates to give out.

Visit Site5 today!

Here is a site5 review by Dave, giving site5 5 stars through their ratepoint account that keeps track of site5 review and reputation.

I had an issue with Site Builder, and submitted a ticket. Site5 was very prompt and courteous in responding to the ticket, and almost immediately attempted to resolve the issue. It turned out that it took a couple of days to finally resolve the issue, but Site5 staff kept me informed as to their progress, and did resolve it to my complete satisfaction. My experience here was consistent with what I have heard about Site5′s responsiveness, which was one of the reasons I chose Site5 in the first place.

Site5 Review:

Today I put in a support request to Site5 for a minor issue and I received a response back in 18 Minutes with it completely resolved. Awesome support and service!

Status: Waiting on Customer [ Reply to ticket ]
Department: Level 1 Support
Opened at: Fri Apr 17 10:35:36 CDT 2009 (about 2 hours ago)
Last activity: Fri Apr 17 10:54:14 CDT 2009 (about 2 hours ago)
Ticket messages: 2 (1 by Site5 staff)

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