Happy 2010 everyone!

Just like we do every month, we’re taking a moment to update everyone on the State of Site5. As usual we’ll tell you what’s been happening since our last update, and what we’ve got coming ahead this month and into 2010.

Since our last update we’ve released some really great free WordPress themes for our customers, so check them out and if you like them feel free to use them; we made them for you! Also, last month we doubled the diskspace and bandwidth on our reseller plans! Check out this post for more info. And for those of you who work with a lot of audio and video files, we’ve pre-installed the ffmpeg-php extension on all of our shared and reseller servers. You can find out how to enable it here.

For the coming month, we are continuing to work on three big projects: As we mentioned last month, testing of our new redundant hosting product and the updates to SiteAdmin are progressing nicely. In addition we’re also preparing and testing so that we can migrate all of our existing users to our fancy new centralized mail setup. We hope to have updates for you on all three of these fronts before or in our next State of Site5 post.

Last, we wanted to give you a little behind the scenes info from our new support desk. One of the biggest changes is how quickly and easily we can look at how we’re doing with ticket volume, response times, and, of course, your feedback. For example, here’s a snapshot of volume and wait times by hour for December ‘09:

We’ve done a lot over the last year to make those wait times as short as possible, and now with this kind of data we can fine tune our scheduling, our policies, and the way the support desk itself operates in order to make wait times even shorter. But being fast isn’t enough, and we are already planning version 2 of our support desk; it will do some very cool stuff to improve the accuracy of those responses, so stay tuned.

And that’s just a small taste of what’s in store for this year. We’re very excited for where site5 is headed in 2010, and we can’t wait to help you have a great year too!

Site5 has released their latest coupon. This site5 coupon will save you 29% off of all of their shared and reseller packages. Simply click view the coupon code to take advantage of this great site5 coupon. This is one of the largest they offer! Act fast and get this site5 coupon before it expires!

Simply Click view the coupon code to take advantage of this site5 hosting coupon offer.

Site5 has released their latest coupon. This site5 coupon will save you 29% off of all of their shared and reseller packages. Simply click view the coupon code to take advantage of this great site5 coupon. This is one of the largest they offer! Act fast and get this site5 coupon before it expires!

Simply Click view the coupon code to take advantage of this site5 hosting coupon offer.

Every month we post a State of Site5 here on our blog to go over what we have been working on the last month and what we have planned for the next month. You can view all the past State of Site5 posts here. Please leave any comments here on the blog or in the official forum post.

New Help Desk
As you know we launched our new customer help desk last month and I finally have some screenshots and details for everyone!

The first is the home screen followed by an example ticket and what it looks like internally. The personal information has been removed of course.

The new system has a ton of improvements that help our staff do their jobs easily and efficiently! We have a lot more plans to improve and tweak the help desk throughout the year. Most of these changes won’t be visible to customers, but they are all aimed at making the support we provide faster, more accurate, and making us better able to recognize patterns, and problems even faster than ever.

New SiteAdmin Interface And Backend
We are working hard on upgrading SiteAdmin’s core backend to include a lot of new features and we also are working to update the user interface. We are going to start testing the new interface and features by the end of this month and we will post updates here as we get closer to launch.

The first screenshot is the interface if someone is logged into BackStage. The second shows what it will look like if they log directly into SiteAdmin. Keep in mind this is still being developed, and a lot of improvements and changes are still coming. That being said, I would welcome any feedback or suggestions in the comments or official forum post.

Redundant Hosting
We are still hard at work on this new product and are now in the final stages of testing our virtualizaing software! We are aiming for a launch date of January 15th and I will have more information on that later this month. This is the same technology we will use in our planned VPS product, so after this Redundant Hosting is released, VPS will be soon to follow!

Site5 has released a great new set of site5 swag including shirts, mugs, mousepads and more! Site5 released all of the new designs just recently updated with their latest logo. Simply visit http://www.cafepress.com/site5swag

Head on over to site5 to check out their newest website builder that is included free with all of site5 ‘s great web hosting packages. This will make it extremely easy for you to get your new site going with site5 up and running! Check out the demo they provided on their site! Simply visit: http://www.site5.com/tours/websitebuilder/

Site5 Review

Site5 is one the growing and most innovative. I love the fact that the site has one of the most beautiful and elegant site designs. Site5 has said to be providing paid hosting since its first establishment in the early 1999. I checked up the whois and yes what they say is correct. I like the fact that they have displayed some of their best selling plans on the front-page along with 5 solid reasons to why select Host5.

Site5 has mentioned that they do not host many clients on one server, but they have not mentioned the number of clients per host. Most hosts don’t provide with guarantees such as Host5 which makes it unique and reliable.

Host5 guarantees a 60-day refund policy meaning if you don’t like their hosting or have any problems with it, you get a full refund if cancelled within 60-days or less. I also like the fact that they use Pro-Rated Service Credit system. What this system means, if you get an unexpected downtime and if you still wish to continue with Site5 then you can pay less according to the downtime you had. Like for example, if you had a downtime for 1.5 days or long you get 100% off on that months invoice. Also, they use a credit system with their support feature. They guarantee a 24-hour or less amount of time in response of the ticket. If it takes more than 24-hours you can ask $1 credit. So, in terms of guarantees provided by Site5 it is a win-win situation for hosting websites out there.

Site5 provides with some special offers as well for choosing them as your hosting providers. You can save 30% instantly when ordering a shared or reseller plan. Also, they give you a 30-day trial to check on their hosting services. They also offer a free domain if you buy a reseller package. They offer $25 credit if you can show proof to them that you moved from another hosting provider.

As far as pricing is concerned they show fully attractive pricing on the home-page but the story is different if you go in details. Their smallest plans have to be bought for 6-months and not less. While the other plans give you the lowest monthly-amount if you pay them 3-years in advance. That is a lot of time to concerned with a webhost.

Site5 has released their latest coupon. This site5 coupon will save you 30% off of all of their shared and reseller packages. Simply click view the coupon code to take advantage of this great site5 coupon. This is one of the largest they offer! Act fast and get this site5 coupon before it expires!

Simply Click view the coupon code to take advantage of this site5 hosting coupon offer.

RatePoint Reviews Of Site5 – Updated Daily

Here is a new Site5 review. Simply visit Site5 today to take advantage of their incredible services!

11/7/09:

ROUTINELY efficient , quick and polite. After MANY other hosting services over several years I have found a stable environment and true service with Site5. Minimal downtime; great service and continual improvements to an already great system.